FAQs

We buy most pinball machines made after 1990. We require that you email us pictures of the machine along with an asking price. Please send an email to [email protected] We will then consider purchasing your machine. We do NOT purchase used arcades or jukeboxes.

Yes, we do sell machines out of the US. But in cases like this please do contact us so details of logistics and custom clearance can carefully be sorted out before placing your order.

We do not appraise pinball machines made prior to 1990 or any arcades. We would be happy to let you know what your pinball machine made after 1990 is worth, but please send an email to [email protected] with pictures. We will respond within 24 hours with the value of your machine.

We do NOT deal in the used jukebox market. We are unable to value your jukebox, find parts for it, or get it repaired.

We have warehouses/showrooms in California, Missouri, and Columbia.

No, the only website we operate on a daily basis is www.getpinballs.com. Occasionally, other fake websites will copy our website and pose to act as. Please be aware of these websites and avoid them.

We accept the following forms of payment on purchases: any major credit card, cash in person, bank wire, and occasionally several Cryptocurrencies.

I’m sorry but we don’t.

We collect tax in many states. Sales tax is calculated in our shopping cart and checkout pages.

Lead times vary from a few days up to 8-10 weeks, just depending on the item. However, most items arrive within 2 to 3 weeks. Feel free to give us a call to find out the lead time on a specific item. We also try to keep our game-specific pages updated with lead times as best as possible.

Yes. Occasionally high-demand new-in-box games are not in stock for quite some time. Games available for pre-order are clearly stated on the game-specific page under “Lead Time.” Typically, we take a $500 or $1,000 refundable deposit for pre-orders. Feel free to give us a call if you have any questions regarding pre-orders.

We currently do not sell parts.

We have an extensive network of technicians all over the country that do service calls to our customers’ homes. Please email us at [email protected] and provide your invoice number and we can put you in touch with someone locally.

All of our refurbished pinball machines are completely shopped out, meaning that the playfields are cleaned and waxed, all rubbers and bulbs are replaced and we do touch up work on the cabinet as needed. They are play tested to make sure everything functions 100%. See our full refurbished process HERE. The high-end restorations are a whole new level of restoration. The cabinet gets completely sanded down to bare wood and new cabinet artwork is applied. We install a new coin door and new legs, so the cabinet looks brand new. We put in a brand new, clear-coated playfield (the clear coat helps protect the playfield so that it will not wear down over time). We install all new plastics and ramps. The finished product is a machine that is even better than it was brand new because new machines didn’t come with clear coated playfields. It takes us around 2-3 months to complete one high-end restoration. It is also extensively tested to ensure it is working 100%.